More businesslike approach in telecentres

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Date Issued
2001
Language
en
Type
News Item
Accessibility
Open Access
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Citation
CTA. 2001. More businesslike approach in telecentres. Spore 92. CTA, Wageningen, The Netherlands.
Permanent link to cite or share this item: https://hdl.handle.net/10568/46107
External link to download this item: https://hdl.handle.net/10568/99595
Abstract/Description
In the second half of the 1990s, multi-purpose community telecentres (MCTs) were established with heavy investments in many countries, including Burkina Faso, Cameroon, Guyana, Kenya, Mali, South Africa, Suriname and Uganda. Their services included...
Notes
In the second half of the 1990s, multi-purpose community telecentres (MCTs) were established with heavy investments in many countries, including Burkina Faso, Cameroon, Guyana, Kenya, Mali, South Africa, Suriname and Uganda. Their services included telephone and fax, some email, and information brokerage notably telemedicine and agricultural market information. Recent evaluations expressed concern about inappropriate siting, lack of customer service skills, management barriers and a predominance of public service orientation. Some observers felt that with a technological thrust to the centres, there had not been sufficient appreciation of how to operate advisory services. More recent initiatives, such as with the Fédération Nationale de l Agroalimentaire du Burkina Faso, and the Jamaica Agricultural Society, have taken this aspect of service provision into account.
Organizations Affiliated to the Authors
Technical Centre for Agricultural and Rural Cooperation
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