At your service, Madam (Sir)!
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CTA. 2001. At your service, Madam (Sir)!. Spore 95. CTA, Wageningen, The Netherlands.
Permanent link to this item: http://hdl.handle.net/10568/46312
Internet URL: http://spore.cta.int/images/stories/pdf/old/spore95.pdf
At your service, Madam (Sir)!How do I stop black spots developing on mango slices when drying them in a solar drier? How can we write up a business plan for our cooperative s fish canning plant? How can we certify our produce as organic? Which...
How do I stop black spots developing on mango slices when drying them in a solar drier? How can we write up a business plan for our cooperative s fish canning plant? How can we certify our produce as organic? Which partners can we approach for training in public relations, to perform better in the new policy dialogue for next year s UN conference? A multitude of questions like these are put by rural communities, agricultural enterprises and specialists each year to, well, anyone who will listen. Farmers, processors, women s groups, extension workers, exporters, researchers, policy makers virtually every reader of Spore - for example, ask such questions from time to time. Know what you want Where should you go with your questions? If you know who has the answer you are already a long way to knowing the answer yourself! Often, the shortest way to find out is to contact a Question-and-Answer (QAS) service. CTA s former, centralised QAS began in 1985. Since 1997 CTA has supported decentralised services provided by organisations in ACP countries. These are now growing into a network of service centres. With more than 10,000 clients a year, the network which CTA supports is one of the world s largest customised services specialising in agricultural information. Get what you want Getting the best answer out of a QAS depends mainly on the quality of your question. QASs are run by dedicated staff, with access to many sector specialists and, above all, a lot of library information. They are often more accustomed to helping researchers and although their staff are now more aware of the needs of farmers and rural communities, they still sometimes give rather theoretical and impractical information. But you are the customer, so you should make the running. Make your questions as precise as possible and you will avoid the risk that the specialists misinterpret your needs. Go to them now, you have plenty to ask and nothing to lose! It may cost you a wee bit; most centres charge for photocopies and sundries, and sometimes a small professional fee. All the more reason to explain precisely what you want.