Behind the QAS counter
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CTA. 2001. Behind the QAS counter. Spore 95. CTA, Wageningen, The Netherlands.
Permanent link to this item: http://hdl.handle.net/10568/46313
Internet URL: http://spore.cta.int/images/stories/pdf/old/spore95.pdf
Manual for the management of Question-and-Answer Services. CTA, 2001. 132 pp. ISBN 92 9081 2443 CTA number 1043. 20 credit points
This manual draws on the experiences of the existing QAS network, and will be used during its further growth. Nine sections take you methodically through basics like What is a QAS? and user needs. Locating information, management and organisation, promotion and quality are all dealt with. The manual even briefly explains how to network but it misses out on simplicity and humanity the good old human touch which will adapt a QAS to local needs and circumstances. All in all, you get a full insight into how a QAS operates and therefore a good understanding of how it deals with a customer. Very helpful if you are one yourself. Manual for the management of Question-and-Answer Services. CTA, 2001. 132 pp. ISBN 92 9081 2443 CTA number 1043. 20 credit points.